Welcome to My Pension
Welcome to My Pension the secure pensions website hosted by WTW for members with Defined Contribution (DC) Benefits.
Please refer to the instructions below on how to log in to My Pension.
Members who are in receipt of a Pension or members with Defined Benefit (DB) or Hybrid Benefits should use Member Self-Service (MSS), the secure pensions website hosted by EQ https://myhsbcpension.eqtpa.co.uk.
Accessing My Pension
If you’re currently employed by HSBC and are logged into the network:
Login to My Pension (because this is single sign-on you won't need your User ID and Password).
Alternatively, login by entering your My Pension User ID and Password into the panel below.
Login
Forgotten your User ID or Password?
If you have logged in before and you know both your Memorable Word and the email address you registered with My Pension, you can use our User ID Reminder or Reset your Password services.
New to My Pension or problems logging in?
If you haven’t logged in before, or are unsuccessful with the options above, please try our Account Recovery service instead
Help available to you
You can find help with logging in to My Pension, including a step by step guide to using the Account Recovery service, in these Frequently Asked Questions.
Need to contact us?
Email us at hsbcpension@willistowerswatson.com.
Call the helpline on 01737 227575.
Please note that the telephone helpline operates between 9:00am and 5:30pm (UK time), Monday to Friday, and a voice messaging service operates outside of these hours.
Notify us of a bereavement
You can Report a death of a member with solely Defined Contribution (DC) Benefits using the WTW online notification service which is the simplest way to notify us of a bereavement and provides useful information to support you.
To report the death of a Pensioner or member with Defined Benefit (DB) or Hybrid Benefits you should contact EQ via the secure pensions website hosted by EQ https://myhsbcpension.eqtpa.co.uk.